Return Policy

 

We know life gets busy and we don’t want to hold you or your money hostage.  For all returns you will need an RMA number assigned to you by our customer service department before we can accept any returned merchandise.  The following conditions must be met:

 

• All returned goods must be in their original state in new, resalable condition
• Products cannot be dented, scratched or have any protective material removed
• Mattresses are non-returnable once they have been opened and the vacuum seal has been broken
• Shipping Fees are non-refundable
• All returns must have a valid RMA number issued by our customer service department
• Orders can be canceled only prior to shipment or the start of the manufacturing process
• Collect shipments are not permissible and will be refused
• Customers are responsible for all return shipping costs unless the item is being returned because of a definite error by Redline.
• Upon receiving your return, refunds are processed in the form of the original payment method. If you change your bank or credit card, and we can no longer refund the original form of payment, you will be issued store credit.  Refunds by check are not provided in any situation.
• Orders returned 180 days after the purchase date can only be refunded as store credit. Store credit that is unused after 36 months will expire and be reset.

You can easily start a return by contacting us here: Contact Us