Returns

Shipping & Returns

General Shipping Information

We offer free ground shipping on all orders within the 48 contiguous United States. Orders shipping to non-contiguous states (such as Alaska or Hawaii) do not qualify for free shipping.

Orders are shipped from our Florida-based warehouse via FedEx Ground and typically arrive within 1–5 business days, depending on your location. While we aim to ship promptly, please note that transit times are estimated and not guaranteed, unless you select an expedited shipping option at checkout.

Expedited Shipping (Next Day Air, 2nd Day Air, etc.):

Available Monday through Friday only.
Additional charges apply.
Expedited shipping is not available for freight shipments.
National holidays may impact delivery times.

Freight Shipments

Redline seats and other oversized items are shipped via LTL freight. To ensure a smooth delivery:

Commercial addresses are preferred and help prevent delays.
Inspect all freight deliveries before signing. Any visible damage must be notated on the Bill of Lading (BOL) at the time of delivery.
Failure to report damage at delivery voids any claims.
Residential deliveries may require scheduling and communication with the freight carrier.
If the carrier cannot reach you, your order may be returned. Any associated return costs will be deducted from your refund.
Please allow additional processing time for freight orders due to pickup scheduling.

Canadian Orders

If Redline products are available for shipping to Canada, please note:

Canadian customers are responsible for all import fees, including duties, taxes (GST, HST), and brokerage fees.
Orders may arrive in multiple shipments and could incur additional customs charges.
If you refuse to pay these fees, Redline may be forced to abandon the shipment at the border.
In such cases, no refund will be issued.

Damaged Shipments (Ground)

If your product arrives damaged via ground shipping, please contact us within 24–48 hours of delivery at sales@redlinefloormats.com.

To expedite a resolution:

Take clear photos of the box, shipping label, and damaged item.
Do not attempt to install or use the product, as this voids any claim eligibility.

Return Policy

We get it—things change. That’s why we make returns straightforward, but a few conditions apply:

Contact customer service to request a Return Merchandise Authorization (RMA) number before sending anything back.
Products must be returned in new, unused, and resalable condition.
Items showing damage, wear, or missing protective packaging may be denied a refund.

Non-returnable items include:

Mattresses once the vacuum seal is broken.

Seats that have been installed.

Seat covers that have been used (due to health and safety standards).

Additional Notes:

Shipping fees are non-refundable.
Customers are responsible for return shipping, unless the return is due to a confirmed Redline error.
Returns sent without an RMA or via collect shipment will be refused.
Canceled orders must be canceled before the product ships.
Refunds will be issued to your original payment method. If unavailable, store credit will be issued.
Returns made after 180 days will be refunded as store credit only.
Store credit expires after 36 months of inactivity.

Ready to start a return?